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Frequentley Asked Questions

The only charge/hold will be your refundable $200 security deposit due two days prior to your arrival date. This will be released back into your bank account granted there were no damages during your stay within 7 days of check out. 

Optional Services where additional fees apply:

  • Airport Pick up/ Drop Off Services -We provide airport pick up services and drop off at the vacation home
  • Arrival Packages – we offer our owners and guests optional services such as food delivery for guests and owners many of our late arrivals love to have what they need already at the home when they arrive
  • BBQ Rentals – we offer bbq rentals
  • Pool Heating – we offer our guests pool heating services from October to April 15
  • Early Check in and Late Check outs available and based on availability
  • Early Check in and Late Check will not be available during high seasons please inquire.

We know how time consuming it is to manage your home especially from a distance and we know how much time it takes to list your own homes on channels and keep them up to date also handling all inquiries. We will not only take real good care of your home and manage it as you would as if it were our own homes we also take care of listing your homes on channels and maximize your occupancy rate. Let us take care of your home and reservations, fill your calendar gaps.

We are here to help you with your vacation home and you will be able to relax just knowing your home is in good hands.

Manage and Reserve your home is what we will do for you. Your home is good with us.

  • Pool Services- Weekly Pool Cleaning by certified pool techs
  • 24 Hour Owner Support- Includes Emergency Services, Administrative, and Customer Service
  • Marketing- Active Partnerships with World Leading Tour Operators for maximum exposure
  • Landscaping- Lawn Care including pesticide treatments
  • In House Welcome binders – Personalize welcome binders in every vacation home for guests reference
  • Inspections – Arrival and departure inspections- preparing for new arrivals
  • House Keeping - Services provided on every departure on same day to ensure last minute reservations are accepted and back to back reservation preparation
  • Owner Calendar Access - Every owner will have their own login to view calendars, add bookings, and view availability through owner portal
  • Trash Removal - Are you tired of HOA fines because of trash!! Do you have a guest who has left excessive trash at your home and your cleaner will not remove or can not remove? Is the next check in before the next trash pick up day? We can help!! We do departures, back to backs, emergency pick ups, and holidays! Yes we work holidays and high season too!


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Please see our attractions section on our website.

Vacation rental properties "self-catering" accommodations. We provide complimentary starter soap, toilet paper, and trash bags. Once these items are used, it is the Guest’s responsibility to replenish them.

Yes, all linens and towels are provided, however, except for beach towels for the pool area. Please bring pool towels to avoid damage to our bath towels and being charged a damage fee.

Housekeeping service is available for an additional fee, price varies per size of home, number of bedrooms, etc. and is not included in the rental rate. You may request this service also known as a mid-stay cleaning. You will need to request at time of booking and also complete a mid-stay clean contract prior to hire.

You if you would like only the spa to be heated you will need to pay for the heating for the entire pool. Pool heat request should be made at least 72 hours prior to arrival to avoid a call out charge during your stay. Pool heat pricing varies per size of pool and property. Pool heat will go up to 85 degrees max. Be advised that pool heaters are operated on a timer and set to come on in the morning and go off in the evenings. The pool temperature will drop. During winter/cold months pool heat can be a problem reaching its max temperature (no refunds will be given for pool heating due to cold weather 50 degrees f or less). Be advised that during the coldest nights temperatures may go down to 30 or 40 degrees.

When pool heating is chosen in this set-up, the pool and spa will be heated to a temperature around 80-84 degrees Fahrenheit. When the guest then turns on the spa mode, the system will automatically adjust the valves so that the water from the spa is returned back to the spa. This bypasses the pool, and so the spa will be heated so up to somewhere between 94 and 102 degrees Fahrenheit. If left in Spa mode, the pool will not be getting any heated water and so the pool will cool down.

No, pets are not allowed in any of our properties. If found in violation of this policy, you will be subject to a minimum $500 penalty fee. We have a strict no pets policy.

All vacation rentals listed on our site are fully equipped with everything you'll need, including a refrigerator, freezer, oven, range, microwave and dishwasher. Including toasters, coffee makers, blenders, cookware, dishes, glasses, and utensils.

Yes, in all our properties.

Yes, in all of our properties.

Yes, which may be used for local calls free of charge. Some homes will also provide free national (USA) calls. International calls are barred.

We accept all major credit cards including Visa, MasterCard, American Express and Discover Card.

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